Service Desk Engineer

Service Desk Engineer in Cheltenham (GL53) | LM RECRUITMENT SOLUTIONS LTD Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Service Desk Engineer - EUC Pearson Whiffin IT & Digital Stroud (GL5) £30,000 - £35,000 4 weeks ago 2nd Line Support Engineer LM RECRUITMENT SOLUTIONS LTD Hereford (HR1) From £27,500 to £34,500 per annum 1 month ago IT Support Engineer AWD Online Swindon (SN5) From £28,000 to £32,500 per annum 2 weeks ago IT Support Engineer Asset Resourcing Gloucester (GL2) From £27,000 to £27,000 per annum 1 week ago Senior IT Support Technician Yolk Recruitment Limited Lydney (GL15), GL15 Up to £50000.00 per annum 1 month ago 1st Line IT Support Analyst Asset Resourcing Gloucester (GL2) From £26,000 to £28,000 per annum 23 hours ago NEW IT Services Engineer LM RECRUITMENT SOLUTIONS LTD Cheltenham (GL53) From £27,500 to £32,000 per annum 2 days ago Service Desk Analyst Sopra Steria Gloucester (GL1) 25 days holidays, 6% Contributory pension, 4 x life Insurance 3 days ago IT System Administrator Noriker Power Ltd Cheltenham (GL50) From £35,000 to £50,000 per annum 2 weeks ago IT Technician XACT PLACEMENTS LIMITED Cirencester, Gloucestershire From £25,000 to £26,750 per annum 3 weeks ago Service Desk Engineer LM RECRUITMENT SOLUTIONS LTD Cheltenham (GL53) Permanent Contract; Remote Published: 2 weeks ago From £27,500 to £32,000 per annum Apply Save Service Desk Engineer LM RECRUITMENT SOLUTIONS LTD Apply Service Desk Engineer - £27,500 - £32,000. Cheltenham (onsite, must have driving license or plans to obtain). Employer of choice! Realistic progression, large training budget & much more. Hours - 8-4/9-5/10-6. Job Purpose: To support the maintenance and development of the organisation’s IT Services. As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk. To provide first rate, first and second line Technical Support for customers across all its sites and for its remote workers. Context of Role: IT Services underpin the operation of the organisation, ensuing we can operate efficiently and safely. Our customers include staff, learners, residents, and visitors. Our network is spread over dispersed geographic locations interconnected by various types of connections, including broadband, leased lines, SHDCs. Key services we deliver include Windows and Office Desktop support, wireless, door access, internet access, telephony, CCTV, LOB applications, file access, and intranet services. As one of our operations is providing 24/7 365-day residential care it is key our services are available, we utilise highly available system design to achieve this alongside a proactive approach. What we’re looking for: Strong troubleshooting skills across hardware, software, and networks Excellent customer service and communication skills Ability to prioritise workload and work under pressure A proactive and team-oriented mindset Key Responsibilities IT Infrastructure & Systems Support and maintain network infrastructure, including wired and wireless networks, VPNs, and mobile technologies (e.g. 5G). Provide support for Microsoft Teams telephony and mobile phone systems. Troubleshoot networking issues and perform basic configuration changes (e.g. VLANs, patching, wireless). Hardware, Software & Devices Support desktops, laptops, tablets, printers, and other peripherals. Perform hardware diagnostics, repairs, upgrades, and physical installations or moves. Install, configure, and maintain software, including Windows operating systems. Provide first- and second-line support for IT services, including Office 365 and business-critical applications (e.g. SharePoint, FileMaker, Care Control, Dayforce). Support a wide range of BYOD devices (phones, tablets, laptops, TVs, games consoles). AV, Events and Media Set up and support AV equipment including projectors, displays, and interactive boards. Provide technical support for events, including conferencing, PA systems, and live streaming. Support digital signage and media streaming services. Service Desk & Customer Support Manage workload effectively using Service Desk software, ensuring tickets are logged, updated, and resolved within agreed SLAs and KPIs. Communicate clearly with users throughout the lifecycle of incidents and requests. Deliver excellent customer service through a proactive, solutions-focused approach. Escalate issues appropriately and liaise with third-party suppliers where required. Print and Estates Technology Support printers and MFDs, including managing third-party maintenance providers. Support estates systems, including CCTV, access control, and building management systems. Monitoring, Documentation and Asset Management Proactively monitor systems and equipment to identify and resolve issues. Maintain accurate IT asset records and inventory. Produce and maintain documentation such as system configurations, procedures, and knowledge base articles. Team, Compliance and Development Contribute to team activities, meetings, and continuous service improvement. Ensure compliance with IT policies, data protection regulations, and licensing requirements. Participate in training and self-development to maintain up-to-date knowledge. Additional Responsibilities Provide occasional out-of-hours support (time off in lieu provided). Support procurement activities for IT equipment and services. Promote organisational values, including equality, diversity, and safeguarding. Undertake any other duties as required by the IT Services leadership team. Apply LM RECRUITMENT SOLUTIONS LTD HR Services, Recruitment & Selection 14 Jobs Similar Service Desk Engineer Jobs Popular with Other Job Seekers Service Desk Engineer - EUC Pearson Whiffin IT & Digital Stroud (GL5) £30,000 - £35,000 4 weeks ago 2nd Line Support Engineer LM RECRUITMENT SOLUTIONS LTD Hereford (HR1) From £27,500 to £34,500 per annum 1 month ago IT Support Engineer AWD Online Swindon (SN5) From £28,000 to £32,500 per annum 2 weeks ago IT Support Engineer Asset Resourcing Gloucester (GL2) From £27,000 to £27,000 per annum 1 week ago Senior IT Support Technician Yolk Recruitment Limited Lydney (GL15), GL15 Up to £50000.00 per annum 1 month ago 1st Line IT Support Analyst Asset Resourcing Gloucester (GL2) From £26,000 to £28,000 per annum 23 hours ago NEW IT Services Engineer LM RECRUITMENT SOLUTIONS LTD Cheltenham (GL53) From £27,500 to £32,000 per annum 2 days ago Service Desk Analyst Sopra Steria Gloucester (GL1) 25 days holidays, 6% Contributory pension, 4 x life Insurance 3 days ago IT System Administrator Noriker Power Ltd Cheltenham (GL50) From £35,000 to £50,000 per annum 2 weeks ago IT Technician XACT PLACEMENTS LIMITED Cirencester, Gloucestershire From £25,000 to £26,750 per annum 3 weeks ago Service Desk Engineer jobs Service Desk Engineer jobs in Cheltenham Jobs in Cheltenham Service Desk Analyst jobs Service Engineer jobs Service Desk Manager jobs Desktop Support Engineer jobs Help Desk Manager jobs Service Tech jobs IT Service Desk Manager jobs Junior Application Support Engineer jobs IT Service Desk jobs Service Desk jobs Services Technician jobs Services Engineer jobs IT Service Desk Support jobs Support Engineer jobs Application Support Engineer jobs 1St Line Support Engineer jobs Get hired. 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