Service Desk Engineer (Weekend)

About Charles Square

Charles Square (CSq) are a Technology Services Partner servicing the financial sector and regulated businesses.

CSq offer Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience.

CSq is an agile company, ISO27001 certified and a Microsoft Gold Partner. Our goal is to help companies transform and innovate using technology.

Working for CSq will give you first-hand access to world class technologies, exciting new applications, bespoke software products, fantastic clients, and a talented team.

Role Outline

We are looking for customer-focused and enthusiastic Microsoft 365 specialist to join our Team.
The Service Desk Engineer is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT services and systems. This role involves troubleshooting hardware and software issues, responding to user enquiries, and maintaining IT infrastructure.
The Service Desk Engineer plays a crucial role in maintaining high levels of customer satisfaction by delivering prompt, professional, and effective IT support.

Days / Hours required

Friday - Sunday (7am - 7pm)

What you will need to succeed

For this role we are looking for someone with previous experience in an IT Solution Provider or MSP environment. You will need in-depth knowledge, troubleshooting and the hunger to learn and progress.

• A positive attitude to problem ownership and resolution.
• Experience supporting and troubleshooting complex environments.
• Ability to work in a fast-paced environment and manage competing priorities.
• You will need excellent client service skills, be able to deal effectively with time-sensitive issues.

Required Skills

• At least one of the following qualifications AZ-104 & MS-102. Coupled with the desire to achieve further accreditation.
• 2+ years’ experience in a similar role.
• Experience supporting, and working with, the following Microsoft 365 components:

Active Directory. Exchange Online. Office 365 & applications. Autopilot. Intune. Endpoint Manager. Conditional Access. Multi Factor Authentication. Privileged Identity Management. Azure Information Protection. Defender for Endpoint. Azure Networking & Firewalls. Azure Storage. PowerShell scripting. Azure Virtual Desktop.

• Knowledge and experience working with and supporting Windows 10/11 and Apple Operating Systems
• The ability to ask questions to speedily identify and diagnose issues
• Interpersonal, verbal and written communication skills, including writing technical guides, documentation, and change requests

Company Benefits

• Heath Shield – Cash Plan


• Cinema Tickets


• Gym Membership


• Social Events


• Training


• Cycle 2 work scheme


• Pension


• Access to discounted Hardware and Software


• Shop St


• CSq Benefits Hub