Service Desk / Helpdesk / 1st Line Support Analyst

Service Desk Analyst / 1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire,

££Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams.

As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst you will have technical knowledge and experience of Windows 11, Office 365, Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills

Working hours: Mon-Friday 9am - 5pm with on-call rota.

This is a great opportunity to work in an envious building and for a market leading and forward-thinking organisation with great career prospects and basic salary to £30,000 (DOE), free parking and superb benefits

his role is commutable from This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire

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