Service Desk Lead

Company : Confidential

Job Description - Service Desk Lead

Role: Service Desk Lead
Location: Bournemouth
Salary: £36,000 - £40,000

Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Lead who has experince with the ITIL framework to manage a team of 3.

The Service Desk Lead needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments and share the results with stakeholders.

The ability to build a cohesive team and to manage people effectively aligned to ITIL framework.
This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents.

What do you need as the Service Desk Lead?

SQL or MySQL any PHP
Has the ITIL Certification
Knowledge of cloud-based technologies.
Keen to learn new technologies.
Experience with Jira Service Desk or equivalent ticketing system.
Time management and ability to prioritise workload.
Experience working with bespoke enterprise applications.
Great with Office 365
Strong technical, communication, and interpersonal skills.

What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Service Desk Lead vacancy in Bournemouth.

Job ID Number: 82352
Division: Commercial Division
Job Role: Service Desk Lead
Location: Bournemouth

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Service Desk Lead

Job Description - Service Desk Lead

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