Service Desk Lead /Application Support

Service Desk Lead / Application Support - Hybrid - Up to £40,000

We're currently recruiting for an experienced Service Desk Lead/ Application Support to join a well-established organisation and take charge of a small but busy IT support function. This is a fantastic opportunity for someone with strong leadership skills and a solid background in application support and service management.
In this role, you'll be the first escalation point for technical issues, manage the day-to-day operations of the service desk, and work closely with internal teams to ensure smooth delivery of IT services. You'll also play a key role in developing the team, improving processes, and ensuring the service desk continues to meet the needs of the business.

Key Responsibilities:

• Lead, coach, and support the service desk team
• Oversee ticket management and ensure timely resolution
• Communicate effectively with stakeholders at all levels
• Monitor performance and report on KPIs
• Identify and implement service improvements

What we're looking for:

• Previous experience leading a service/help desk team
• ITIL Foundation certification (v3 or v4)
• Strong understanding of enterprise applications and service delivery
• Experience with Jira Service Management or a similar system
• Excellent communication and problem-solving skills

This is a hybrid role offering variety, responsibility, and the opportunity to grow into a long-term position.

To find out more, call us on (Option 1 - Office & Commercial Team) Or email your CV to

Apply today and take the next step in your IT career!

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency