Service Desk Manager

Your new company
A forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement.

Your new role
As Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships.

What you'll need to succeed

Proven experience in a Service Desk Manager or IT Support leadership role
Strong knowledge of IT service management principles (ITIL desirable)
Demonstrated ability to manage and develop high-performing teams
Excellent stakeholder management and communication skills
A proactive approach to service improvement and problem-solving
Driving Licence and ability to travel to another site in Greater Manchester as required

What you'll get in return

Competitive salary of £52,022 - £57,187 per annum
£5,052 car allowance
Hybrid working (2-3 days a week in the office)
Flexible working arrangements including 4 days compressed weeks available
Generous pension scheme
Occupational sick pay
BHSF Health Membership

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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