Service Desk Manager

Service Desk Manager – Facilities Management

Location: Liverpool Street, London
Salary: Up to £50,000 per annum
Hours: Monday to Friday

We are recruiting for an experienced Service Desk Manager to join a facilities management team supporting a commercial office space in Liverpool Street, London.

This is an excellent opportunity for someone with experience managing a facilities management helpdesk or service desk, coordinating maintenance operations and delivering a high standard of service within a busy commercial office environment.

Key Responsibilities

* Oversee the day-to-day running of the facilities management service desk.

* Manage incoming maintenance requests, reactive jobs and work orders.

* Coordinate engineers, contractors and site teams to ensure jobs are allocated and completed efficiently.

* Monitor KPIs, response times and service-level agreements (SLAs).

* Manage escalations and prioritise urgent maintenance issues.

* Maintain accurate records using CAFM and helpdesk systems.

* Liaise with clients, building management, engineers and subcontractors.

* Produce reports and support continuous improvement of service desk processes.

* Ensure a professional, customer-focused service is delivered at all times.

What We’re Looking For

* Previous experience in a facilities management helpdesk or service desk role.

* Experience managing or supervising a service desk team.

* Strong knowledge of planned and reactive maintenance workflows.

* Experience with CAFM systems, work orders, KPIs and SLAs.

* Excellent communication, organisation and problem-solving skills.

* A professional, proactive approach and the ability to manage competing priorities.

What’s on Offer?

* Up to £50,000 annual salary

* Monday–Friday working pattern

* Commercial office environment in Liverpool Street

* Opportunity to take ownership of service desk operations within a professional facilities management setting

Apply today to find out more about this Service Desk Manager opportunity
Only candidates based in UK and eligible to work in UK are allowed