Service Desk Manager

Job Title:

Service Desk Manager
Location:

Northwich
Salary:

up to £40,000
Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team.
The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity.
Benefits:
Company van provided
Fuel card / mileage covered
Free parking on site
28 days annual leave
Collaborative team environment
Technical Skills Required:
MCP Qualified or equivalent MS Certs (desired)
Previous experience working within a small to medium end user environment
To communicate well to all levels within the company
Ability to write reports, documentation to a professional standard
Networking - Routing, switches, firewalls
WAN, LAN, DNS, DHCP, TCP/IP
MS stack, Active Directory and 365 services, Azure
VMware / Hyper-V - Creating VMs, installed etc
Responsibilities:
Manage a busy, fast paced helpdesk in an MSP environment
Responsible for in-house training with assistance from senior members
To ensure the helpdesk and 24/7 lines are always covered
Employee yearly appraisals
Hiring of new staff
Assist client account managers with reviews
Ensure SLA's / KPI's are being adhered too
Be responsible for all technical support staff, targets, disciplines and recruitment
Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary!
If the above skills match your current profile and you are interested in the position, please apply for immediate consideration!
Key words:

IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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