Service Desk Manager - Contract

My Client, an MSP organisation are on the lookout for a service desk Manager for an initial 9-month contract with a high chance of extension.

Location: Nottingham (Hybrid)

Rate: £350 p/d (OUTSIDE of IR35)

Start Date: ASAP

Key Responsibility:

• Guide and support IT Service Desk professionals.
• Implement Incident, Problem, Change, and Service Level Management.
• Regularly enhance service desk procedures.
• Develop performance indicators and management reports.
• Ensure effective staffing and resource allocation.
• Ensure prompt, professional IT service responses.
• Provide ongoing training and development.

Key Skills

• Strong conflict management and leadership.
• Efficient communication and analytical skills.
• Customer-focused approach.
• Experience in change management.
• Familiarity with ITIL processes.
• Cloud-first environment experience.
• Expertise with Microsoft stack (Azure, Office365, Endpoint Management).
• Strong troubleshooting and technical support skills.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Minimum 5 years on Corporate IT Helpdesk.
• ITIL Foundations certification.