Service Desk Manager - Stoke Onsite - £46k-54kpa Benefits

Service Desk Manager - Stoke (Onsite) - £46k-54kpa + Benefits

Are you ready to take on a pivotal role as a Service Desk Manager in one of Harvey Nash's leading client's digital transformation programs?! We're recruiting for a Service Desk Manager at a pivotal time in transformation in a company offering the chance to drive innovation and change whilst shaping this role in your own image!

This role will give you the opportunity to make a true impact on an organisation and have key influence on decisions across Digital.

The role starts ASAP, with a salary of £46k to £54k per annum DOE and an impressive benefits package, including onsite parking!! The role is based in Stoke and will be an onsite based position with flexibility and the view to become more hybrid once you've settled in the role.

Service Desk Manager - What will you be tasked with?

• Manage the service desk team to deliver the highest quality digital experiences for their staff and across the organisation.
• Working closely with their professional services teams, to understand their digital needs, you will be responsible for creating a device and service delivery strategy to ensure that the technology infrastructure supports the overall mission of the organisation.
• Manage the service desk teams tickets to deliver consistent and efficient service, including troubleshooting, technical assistance, and user training, ensuring KPI's and SLA's are developed and met.
• Reporting on team performance, project updates, and issues to senior management, providing insights and recommendations as needed
• Responsible for monitoring and evaluating individual and team performance, for 11 members of the team, against established goals and KPIs, providing regular feedback and coaching, conduct performance appraisals, identify areas for improvement and implement development plans to enhance skills and productivity.

Service Desk Manager - Essential Experience required:

• A passion for service excellence and continuous improvement
• Experience of leading and managing a technical support team, delivering high performance
• Experience of building great relationships with customers, stakeholders and suppliers
• Experience of working with the creation and application of ITIL functions and processes.
• Knowledge and experience of working with IT infrastructure (hardware, databases, public/private cloud, operating systems, networks)
• Knowledge of system architecture at a high level e.g., concepts such as application servers, databases, web services
• Educated to Degree level or equivalent professional qualification or experience in a computing related subject.

Service Desk Manager - Benefits Package:

Below is just a short summary on the benefits package. Candidates can request a full copy upon shortlisting stage:

• 35+ holidays
• Flexible working
• No boundaries to personal development
• Onsite parking
• Childcare support
• Excellent pension package
• Working with talented people with opportunities to always learn
• Fast paced innovative team

Service Desk Manager - Stoke (Onsite) - £46k-54kpa + Benefits

If you are looking to be part of one the biggest transformation projects across the organisation with the possibility of further progression within the programme, this could be for you! Send over your CV for immediate consideration or email