Service Desk Operator

Service Desk Operator

London, NW9

£28,000 + Pension + Parking

An experienced Service Desk Operator is required to managing a busy team and co-ordinate client maintenance and repair requirements.

Some of your duties will include:

- Managing the installation, maintenance and repair of specialist medical equipment

- Working as part of the customer service team and providing an excellent service

- Managing and scheduling daily workload for team of field based engineers

- Allocating jobs to engineering team and ensuring set time frames are achieved

- Managing any escalated customer service issues that occur and resolving all matters

- Ensuring that equipment and spare parts are available to meet business needs

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