Service Desk Supervisor

An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings.

The Service Desk Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager.

The Maternity Service Desk Supervisor will be responsible for managing daily operations, ensuring efficient scheduling, service delivery, and effective communication with both customers and contractors. Key responsibilities include overseeing planned maintenance, reactive works, accurate reporting, and updates to the CAFM system. The role is central to supporting safety, quality, and compliance while driving team collaboration, innovation, and continuous improvement in service performance.

This is a minimum 12-month contract with the potential for a full-time permanent position.

• Previous experience managing/Supervising a team of service coordinators
• Skillset in liaising with clients and able to offer contract support
• Able to commute to Romford or Holborn for training or meetings
• Hold a full and clean UK Driving License
• Proven background in a busy service desk
• Beneficial to have worked with M&E engineers/clients

Servicedesk Supervisor Maternity Cover Salary & Benefits

• Basic Salary up to £36,000 DOE
• 8:00am - 5:00pm, Monday to Friday, 1 hour lunch
• 23 days holiday + Bank Holidays
• 4% of the Employee's basic salary

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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