Service Desk Supervisor

Service Desk Supervisor

• This is a great opportunity to lead, learn and progress within a global company.
• A starting salary of £32,000 p/a but with the potential to grow that significantly in performance reviews, alongside the ability to learn new skills and technology on the job.
• You'll be based onsite in Lutterworth, a commutable distance from Coventry, Leicester, Northampton and Birmingham. No shift patterns, office hours (Mon-Fri) only.
• To apply call or email dave..

Who are we?

A global leader in Logistics, with a client base made primarily of blue-chip companies the world over. You will be part of a team servicing the needs of one of those clients, with a user base of 40,000 people. The client is a company who prides themselves on their level of customer service and offering an effective and efficient level of support across the board. You will be joining the team to further that offering.

What will you be doing?

You will be working alongside 2 other Service Desk Supervisors to lead and coordinate 3 of the departments, this will involve 18 individuals who are responsible for handling incoming calls, email and escalations. This will involve one to ones, performance reviews, stakeholder management, dealing with technical and non-technical people as well as being hands on when needed. Previous experience of a similar role is needed, where you have lead, mentored or supervised people on your team. You will also be at the sharp end from a technical point of view when needed to get hands on.

What do you need?

• Previous experience in a supervisor, lead, managerial role within a team.
• IT Support/Service Desk background
• Superb communication, planning and organisational experience.
• The ability to lead, both from the front and as a team lead.
• Bespoke tools will be taught, but a good general knowledge of Windows technology.
• Full unsponsored right to work in the UK.
• Be local enough to travel to Lutterworth.

To Apply…

Please either apply through this advert or emailing me directly via . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS - Supervision, Windows, IT Support, Communication, Leadership