Service Desk Technician

Service Desk Technician

Service Administrator
Location: Stowmarket
Job Type: Full-time, Office Based
Salary: £26,000–£28,000 per annum (depending on experience)

Are you technically minded with an engineering background? Do you enjoy problem-solving and building strong client relationships? Our client, a leading supplier of food processing and packaging machinery across the UK and Ireland, is seeking a Service Administrator to join their team and play a key role in delivering exceptional after-sales support.

With over 28 years of industry experience and partnerships with 11 European equipment manufacturers, this is a fantastic opportunity to join a well-established and growing business.

• Maintain regular contact with existing customers to schedule service reviews and ensure ongoing satisfaction with equipment performance.
• Coordinate the supply of replacement parts and provide technical advice to clients.
• Prepare quotations and manage the ordering, delivery, and invoicing of parts and services.
• Support preventative maintenance planning and quote for chargeable service work.
• Handle a variety of service administration tasks with a focus on efficiency and accuracy.
• Engage directly with customers to promote chargeable services and spare parts, with potential to grow into equipment and project sales.

• A strong technical mindset with a background in mechanical and/or electrical engineering.
• Proven experience in a similar role, with the ability to work independently and make informed decisions.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong organisational and administrative capabilities.
• Confidence in a customer-facing role, with a proactive and professional approach.

• Familiarity with CAD/SolidWorks.
• Knowledge of German or Dutch is a plus.

• Join a thriving, innovative company with clear opportunities for growth and development.
• Be part of a supportive team that values technical excellence and customer satisfaction.
• Make a meaningful impact in a role that bridges engineering and customer service.

To apply for the Service Administrator position, please send your CV to