Service Development & Policy Officer

Good Afternoon,

I am currently representing Lambeth Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Service Development & Policy Officer this role will be based at: Fully Remote Working - SW2 1EG

The right candidate will:

To advise and support the Service Development Manager in delivering service improvement by providing policy, guidance, learning and support to the Revenue and Benefits Service, other Lambeth departments and Lambeth stakeholders.

* Development of policy, preparation of guidance notes in relation to the Department for Work and Pensions circulars and Statutory Instruments that address the legal and financial issues, HB Admin, fraud & subsidy.

* Development of policy, preparation of guidance notes in relation to MHCLG Ministry for Housing, Communities and Local Government guidance and Statutory Instruments that address the legal and financial issues in the following areas: Working age, pension and hardship fund.

* Take the lead in assessment and management of the operational impact of legislative changes, guidance, caselaw, council policy and procedures in consultation with operational managers and key stakeholders including: Internal Audit and Counter Fraud, Audit Commission, Department for Work and Pensions, Ministry for Housing, Communities and Local Government, housing providers.

* Conduct or undertake learning needs analysis using all available data sources. Undertake competency-based assessments of individual members of staff when required for the purposes of determining their level of competency in a particular function.

* Design and maintain learning materials relating to policy and procedures including administration, ICT and RAB induction.

* To deliver learning, support, guidance and coaching which ensures that staff maintain a proficient knowledge of legislation, policies, procedures and guidelines relevant to RAB.

We require the following:

* Extensive experience in Revenues and Benefits, preferably in a learning or policy role.

* Experience and knowledge of at least one software package used for the delivery of Revenues and Benefits (MRI Revenues and Benefits/NEC_DM/IEG4/NEC_Housing) and Windows based IT systems (Word, Excel, etc)

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon
Only candidates based in UK and eligible to work in UK are allowed