Service Engineer

About Us:

Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solutions to the mining, food, recycling, packaging, aggregate, and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures, and markets on six continents through 12 wholly owned international subsidiaries and an extensive sales representative network.

About the Role:

This role is responsible for supporting Eriez customer base by completing service/commissioning visits predominantly around the UK, but also into Europe and very rarely long haul worldwide trips may be required. The successful candidate will spend 50-75% of the time on site visits, and may also be required to work occasional weekend shifts. The right candidate can be based anywhere in the UK. However, as part of training and onboarding, the successful candidate will need to be on site (Bedwas, Caerphilly) for approximately 8 weeks (all expenses will be covered).

Responsibilities:

• Support customer base with service/commissioning visits predominantly in UK. Infrequent European travel required. Very rare Worldwide travel may also occur

• Carry out scheduled maintenance and other service activities including commissioning
• Conduct mechanical service work/mechanical fitting
• Software and hardware engineering processes
• Software programming (PLCs, SCADA/HMIs, variable speed drives, communications networks)
• Assist customers and internal personnel with technical questions
• Adhering to Safety Guidelines and policies set out by customers and Eriez
• Ensuring customer relationships are maintained and developed through high standards of service
• Following site visits, ensure reports are completed to a high standard to provide customers with site findings and recommendations
• Provide customers with remote assistance if necessary

• Experience in a similar role
• Electronic and electrical experience
• Mechanical experience, such as reading drawings & assembly
• Ability to read electrical schematics
• A natural problem solver, with good customer service skills
• Able to communicate effectively at all levels
• Naturally focused - able to retain a clear view of the overall objective when working under pressure
• Worldwide travel to customers sites is an integral part of the role, so you must be comfortable with this

• Annual salary of c. £40,000
• Private Healthcare (BUPA)
• Employer pension contributions of up to 6%
• Tech Scheme
• Cycle to Work Scheme
• 26 days annual leave
• Referral programme
• Discounted shopping vouchers