Service Engineer

The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support.

Key Responsibilities

*

Provide on-site Service, Calibration, installation and commissioning of equipment

*

Perform hands-on on-site troubleshooting, service and repairs.

*

Perform in-house calibrations and repairs when necessary.

*

Provide high level support to external customers at their location.

*

Provide on-site training to customers.

*

Interface with cross functional work teams such as applications, customer support/services/sales and marketing.

*

Develop and create service documentation when needed.

*

Timely and professionally handle field service calls and issues arising from the field service visits.

*

Timely complete and submit all required maintenance reports and calibration certificates.

Accountability

*

Be a supportive and approachable member of the customer service team promoting openness and honesty.

Required Skills, Knowledge and Expertise

*

HNC/HND or higher in Mechanical Engineering or similar.

*

Working knowledge and ability to test and troubleshoot electrical circuits.

*

Experience in the service and calibration of measuring equipment. Ideally CMM’s, Shadow graphs, height gauges and vision systems.

*

Highly motivated to deliver the best possible service to customers.

*

Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks

*

Strong verbal and written communicator to report into management level

*

Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately

*

Working knowledge of MS office products

*

Knowledge of PC architecture, hardware and software.

*

Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home

*

Full valid passport with no travel restrictions

*

Full valid UK driving license
Only candidates based in UK and eligible to work in UK are allowed