Service Engineer Field Service Engineer

Service Engineer

Location: UK-based, with travel across the Territory (UK, Ireland, and Europe as required)

Salary: Upto £50,000 DOE

About the Role

Our client is seeking a Service Engineer to provide onsite service and technical support to customers and colleagues. This role acts as a key technical resource, supporting both end users and internal teams in identifying issues and applying effective troubleshooting techniques to resolve technical problems in the field.

Key Responsibilities

* Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required

* Deliver emergency breakdown and planned maintenance support via site visits and office-based technical support (phone, email)

* Support change-part and machine modification projects, including information gathering

* Make recommendations on training needs, further maintenance or inspections, and spare part holding/replacement

* Carry out pre-planned machine inspection and maintenance as part of contracted or one-off service work

* Provide on-site training to customers' operators and engineers where appropriate

* Provide out-of-office-hours support on an on-call rota basis

* Provide service support during Factory Acceptance Testing (FAT) at the manufacturer's overseas site

Administration

* Submit detailed visit reports on completion of each job (or weekly, whichever is sooner) via the current software system

* Complete and return overtime sheets weekly

* Submit expense claims and mileage forms in a timely manner

* Maintain and support Service Department procedures

* Liaise with the Service Management Team on the preparation and maintenance of company procedures

Generic Responsibilities

* Liaise with the relevant Sales Account Manager on customer management

* Liaise with the Service Management Team as necessary

* Maintain direct communication with relevant departments at the parent company for information relevant to the above

* Keep accurate records within a designated structure

* Report progress to the parent company as required

Health & Safety

* Take reasonable care of your own health and safety and that of others affected by your actions

* Understand and follow the company's health and safety policies

* Use safety equipment correctly and never misuse it

* Report any near misses

Skills and Person Specification

* Experience with installation, commissioning, and maintenance of robotic packaging machinery

* Solid electrical and mechanical background

* IT software experience, including control packages

* Excellent customer service skills, with strong troubleshooting and complex problem-solving ability

* Strong attention to detail

* Excellent organisational, time management, and written/verbal communication skills

* Ability to work quickly and accurately

* Solid Health & Safety background
Only candidates based in UK and eligible to work in UK are allowed