Service Engineer - Midlands

Company : Ethero

Job Type : Full Time

Birmingham, West Midlands (County)

Number of Applicants

000+

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Job Description - Service Engineer - Midlands

Field Service Engineer

Location - Midlands

Permanent role

Key role and responsibilities for Field Service Engineer

Provide exceptional service to all customers
Root cause removal of issues and feed information for technical bulletins
Regular PPM maintenance of existing products
Installing systems and products
Updating site equipment and carrying out all relevant hardware and software modifications
Managing and controlling of spare parts of products repair and upgrade
Building long-term relationships with customers
Ensuring all the items not are not out of service for more than 48h
Report any issues on companies system
Respond to calls within 2 hours with high first time fix rate
Ensure all the documentation is recorded accurately

To undertake any other duties required by management to meet the needs of the business
Responding to on site customer support requests
Keep accurate boot stocks and consume parts as per the process

Minimum requirements for Field Service Engineer

Full UK driving licence
Sound electrical / electronic background with recognised engineering qualifications an advantage
Experience of Networks and server installation and maintenance an advantage
PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
Proven organisational skills and self-motivated
Weekend and evening call out cover on a rota system with other regional engineers

Salary 28,000 per annum

Benefits:

Permanent job
Early finish on Friday
Life insurance
Pension contribution
Up to 30 days holiday
Company Car
Opportunities to travel abroad for work purposes

If you believe that your skills and experience match what we are looking for please call Ethero on or submit your CV by clicking "Apply Now" and we will be in touch

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Service Engineer - Midlands

Job Description - Service Engineer - Midlands

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