Service Engineer/Technician

Job Description:

Buehler is one of the world's leading suppliers of scientific equipment, accessories and consumables for materials preparation and analysis and hardness testing.

Buehler is part of the US Fortune 200 company Illinois Tool Works (ITW) with around 100 decentralized business units in 52 countries and approximately 51,000 employees. This role will be within the Europe service department of ITW Test & Measurement GmbH, headquartered in Germany, and is responsible for the support of all customers in Europe.

To expand our team, we are looking for a service technician, based in the Midlands/Coventry area, to support our Service team in the UK as soon as possible:

Key responsibilities:

• Perform preventative and corrective maintenance required on Buehler metallographic and hardness testing product lines – for example, disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and/or specialized tools by using technical manuals. The scope of work will be 70% on the customer site and 30% in the repair service area.
• Develop and maintain effective, communicative relationships with customers, managers. Communicate activities to customers include scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded. Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to technical sales teams.
• Maintain courteous, smart and professional demeanour when working with customers, contractors, management and colleagues. Utilize customer protocols when entering and exiting facilities. Follows all Buehler and Customer Health & Safety protocols and procedures.

General Responsibilities:

• Complete all necessary paperwork electronically.
• Adhere to all Health and Safety guidelines to ensure personal and team safety.
• Effectively manage time on jobs to ensure maximum efficiency.
• Communicate job progression with service team.
• Share best practices and knowledge with other team members.
• Report to Line Manager.

Your profile:

• Technical training in the field of mechatronics / electrical engineering or several years of vocational training in a similar activity.
• Mechanical and electrical engineering knowledge.
• You are experienced in working with ERP systems and MS Office programs.
• You are used to working independently and goal-oriented and like to visit the customer on site.
• Technical aptitude and logical problem-solving skills.
• Enthusiastic, adaptable, and ready for a challenge.
• Able to plan and work independently.
• Competent communicator, willing to liaise with staff and clients.
• Full UK driving licence

What we offer you:

• A competitive salary depending on experience.
• A fully expensed company car with fuel card for business and private use
• Contributory pension scheme
• 25 days holiday + Bank holidays
• Company phone and laptop, allowing you to stay connected with colleagues and access necessary resources for work.
• You will get intensive training for several weeks, in our service centers in Germany or France, and after your induction, we will continue to support you and offer mentoring from our long-term service experts.