Service Executive

Service Executive

Location: Manchester (Office-Based)
Hours: Full-time, 36 hours per week (4 x 9-hour shifts)

Join a Fast-Growing, Innovative Finance Company

Are you passionate about technology and customer service? Do you thrive in a fast-paced, collaborative environment? If so, this could be the perfect opportunity for you!

Established in 1996, Propel Finance has grown to become one of the UK's largest independent finance houses. As a leader in asset finance, we're at the forefront of innovation, revolutionising the industry with our unique embedded finance solutions. To support our continued success, we are expanding our team and looking for motivated and adaptable Service Executives to help drive our exciting growth plans.

Why Join?

At Propel, we believe in pushing boundaries to deliver exceptional service and create outstanding customer experiences. This is more than just a job-it's an opportunity to be part of a company that values your voice, fosters innovation, and offers real career progression.

Role Overview:

As a Service Executive, you will:

• 
  Handle customer and partner communications, assisting with online application journeys.
  * Manage competing priorities in a fast-paced, evolving environment.
  * Resolve customer queries across multiple communication channels, ensuring high satisfaction.
  * Maintain accurate agreement records within our bespoke administration system.
  * Follow company processes, procedures, and regulatory requirements.
  * Deliver outstanding service to both external customers and internal stakeholders.

What We're Looking For:

• Customer Service Experience - Ideally in finance, technology, or business solutions.
  * Strong Communication Skills - The ability to influence and support customers effectively.
  * Problem-Solving Mindset - A proactive, innovative approach to service excellence.
  * Attention to Detail - Ability to prioritise tasks without compromising quality.
  * Team Player Mentality - A collaborative and supportive attitude.
  * Ambition to Grow - A desire to develop within a dynamic and evolving company.

Key Details:

Shifts: 4 x 9-hour shifts between:
* Monday - Saturday: 8 AM - 8 PM
* Sunday: 10 AM - 6 PM

Here is what you can expect:

• Informal chat to find out more
• Teams video call to delve into your skills
• Face to face interview which will include a short role play, competency questions and a short presentation where you get to talk all about you. Don't be put off - we'll talk you through exactly what to expect and how to prepare

What's in It for You?

Competitive Salary & Benefits Package, including:
* 25 days annual leave (+ bank holidays) + 2 extra days after 5 years
* Birthday day off
* Private Medical Insurance (Opt-in)
* Subsidised Gym Membership (£18.75/month)
* Cycle to Work & Electric Car Scheme
* Buy Annual Leave Scheme
* Half-day seasonal shopping leave
* Pension Scheme (3% employer contribution)
* Life Assurance (3x basic salary)
* Employee Assistance Programme (24/7 support)
* Company Events & Reward Schemes

At Propel, we foster a culture where everyone, regardless of their role, can contribute ideas, shape outcomes, and make a difference. We are proud to be a member of Stonewall's Diversity Champions Programme, committed to workplace inclusion.

Ready to Join?

If you're looking for a role in a company that values innovation, collaboration, and professional growth, we'd love to hear from you.

Apply Now & Start Your Journey with Us!