Service Improvement Manager

Birmingham (Hybrid - 3-4 days on-site)
📅 6-Month Contract

Hays are working in partnership with a local council to recruit an experienced Service Improvement Manager on an interim basis. This role sits within the Council's Finance Directorate, supporting the delivery of key service improvement plans across a range of commercial areas.

This is a dynamic, city-wide role requiring travel across Birmingham to support various commercial services. You will play a pivotal role in identifying opportunities for improvement, enhancing performance, and driving commercial outcomes.

Key Responsibilities:

Work closely with services to identify and capitalise on improvement opportunities, delivering robust improvement plans.
Support service redesign, performance optimisation, and commercial growth across multiple service areas.
Identify barriers to delivery and provide practical solutions to ensure progress is achieved.
Constructively challenge existing practices and support the adoption of new ways of working.
Engage with stakeholders across the organisation to influence and drive change.
About You:

Proven experience in finance and service improvement programmes.
Strong stakeholder management skills, with the ability to influence at all levels.
Experience delivering transformation and change, both system and cultural, across varied business areas.
Commercially minded, with the ability to assess and improve business performance.
Methodical, resilient, and comfortable working in complex and challenging environments.
Ability to operate strategically while also delivering hands-on results.
Full UK driving licence required, with flexibility to travel across multiple sites.
This is an excellent opportunity to make a tangible impact within a public sector environment, driving meaningful change and improvement across city services. If you wish to be considered for the role, please send your updated CV!

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