Service Installation Engineer

Service and Installation Technician

CantelloTayler Recruitment is currently recruiting for a Service and Installation Technician for our client based in Ascot, Berkshire. Competitive salary and benefits.

Must be a car/van driver with a clean license. Daily travel throughout the UK and Ireland with some overnight stays required.

Service and Installation Technician Responsibilities:

• To provide on-site customer technical expertise, efficient installation, troubleshooting and repair and supporting products in compliance with company standards, policies and procedures
• Accurately and thoroughly document all findings, corrective actions, taken time, expenses and components used.
• To complete assigned projects and service requirements throughout the UK
• Work with the Customer Enrichment Manager to complete assigned projects and services
• Maintain excellent current up to date knowledge about products, level of Maintenance Reports and Technical Information Notices relating to products
• Complete the monthly QA Reports
• Complete the PAT testing for the business, if trained and qualified.
• Maintain the courtesy loan pool stock, ensuring products are ready for use
• Assist and back up the Technical Support Executive or Engineers when required in the Ascot office (holidays, business cover etc.)
• To liaise with colleagues if needed to enable thorough troubleshooting
• Support the company with pre-staging of demonstration equipment for trade shows/events and to dismantle and remove equipment, when required.
• Contribute to ideas and topics as part of the Team, working proactively with the team to achieve objectives and goals.
• Maintain a "wishlist" of ideas to improve hardware or servicing needs and present/communicate them with the Team.
• Ensure responsible handling of internal and customer data in line with GDPR and best practices.
• To perform always in line with the Company’s competencies/values, policies and procedures.
• To undertake any other duties reasonable to the job level as deemed appropriate by the Company

Service and Installation Technician required skills, knowledge and experience:

• Must have previous experience within a hardware service and installation role.
• Technical skills - hardware experience of monitors and PCs, working knowledge of Windows operating systems would be desirable.
• A keen interest in problem solving and technology. Hands on experience with CRM software (MS Dynamics CRM in use)
• Must hold a clean valid driving license
• Demonstrates exceptional attention to detail, with strong numeracy skills and a high level of accuracy.
• Performs well under pressure, consistently making sound judgements and meeting deadlines.
• Logical and well-organised, yet adaptable when needed; effectively manages multiple tasks and plans the day to meet objectives, KPIs, and both customer and management expectations.
• Confident in building strong internal and external relationships, particularly in face-to-face settings. Possesses excellent communication skills.
• Demonstrates a "customer" first approach and is proactive and professional in resolving any challenge that they are faced with.
• Understanding of GDPR and best practice for customer data management.

If this Service and Installation Engineer role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.