Service Manager

Service Manager

We are seeking a highly motivated professional to join an established business in York. This is an exciting opportunity to be part of a dynamic and innovative company where you can contribute to meaningful projects and grow your career.

• Competitive salary of up to £35,000
• Additional Telephone Support Payment once trained
• Company Profit Share
• Generous 8.5% employer pension contribution
• Private Health Scheme (after 2 years’ service)
• 20 days holiday, rising to 25 after 5 years
• All public holidays off
• 10 day shutdown at Christmas (in addition to holiday allowance)

• Act as the primary point of contact for customers in your region
• Provide technical advice and support on all products
• Book service and repair appointments, manage engineer scheduling via a service calendar and app software
• Manage customer projects from start to finish - including writing project specs and co-ordinating installations
• Collaborate closely with internal teams and field engineers

• Strong technical understanding (preferably in industrial)
• Confident communicator with excellent customer service skills
• Organised, able to manage projects and calendar schedules effectively