Service manager

Location: Norfolk
Contract Type: Fixed-Term - Initial 3 months, potential to extend to 6 months
Hours: Full-Time, 37.5 hours per week
Rate: negotiable depending on experience
Start Date: ASAP (subject to clearance)

We are urgently seeking an experienced Services Manager to manage a Domestic Services team. This temporary role is critical to the delivery of high-quality patient-facing cleaning services within a Hospital.

The successful candidate will take on day-to-day operational management and leadership of approximately 280 domestic staff who provide services 24/7. You will be expected to drive high standards of cleanliness, manage resources effectively, and oversee key performance areas, including sickness absence reviews, appraisals, training, and compliance monitoring.

• Lead and manage the Domestic Services team to ensure a clean and safe environment for patients, staff, and visitors

• Ensure adherence to the National Cleaning Standards and local infection prevention control guidelines

• Provide ongoing leadership and support to supervisors and domestic staff

• Take responsibility for sickness absence management, including Stage 1 & 2 sickness reviews

• Implement performance management processes and improve compliance with appraisals and training KPIs

• Produce high-level reports and documentation for internal and external stakeholders

• Monitor and manage the budget, including effective resource allocation and supplier management

• Address and resolve any staffing challenges, ensuring continuous support for front line teams

• Proven experience in managing domestic services within a hospital or health-care setting

• Strong understanding of cleaning standards and infection prevention control requirements

• Demonstrable experience in staff leadership, including managing large teams and performance management

• Exceptional organisational and communication skills, with the ability to write clear reports and engage with senior stakeholders

• Experience managing sickness absence, appraisals, and training compliance within a large team

• Ability to lead, motivate, and support staff, ensuring service delivery standards are met

• Immediate availability to start (subject to clearance)

• This role is initially for 3 months, with a potential extension to 6 months pending financial approval from the Trust

• The Client is looking for support to manage immediate staffing challenges and improve service compliance

• The role involves a high level of autonomy, and you will need to be proactive in addressing operational challenges and providing leadership support

• A competitive hourly rate will be offered, based on experience

Please send your CV and availability details to ASAP. For any inquiries or further details, please contact Berkhan at