Service Manager

Job Description

Position: Service Delivery Manager

Location: Manchester

Department: Fire Solutions

Salary: £42,000- £50,000 + pakage

Purpose of the Role

• Deliver exceptional customer service through compliance, SLA, KPI adherence, and best practices in PPM and reactive repairs.
• Build and maintain strong client relationships.
• Directly manage field engineers and technicians.

Key Responsibilities

• Ensure compliance with industry standards for all PPM and reactive services.
• Conduct regular audits and monitor engineer performance.
• Manage daily scheduling and allocation of service works.
• Recruit, mentor, and appraise staff to maintain team performance.
• Attend client meetings and generate growth opportunities with contracted clients.
• Collaborate across departments (Finance, HR, Purchasing, etc.).
• Monitor and prioritize outstanding works to increase revenue.
• Maintain compliance with health, safety, and environmental regulations.

Health & Safety

• Take reasonable care for the health and safety of yourself and others, following all relevant policies and guidelines.

Person Specification

Essential Skills and Experience:

• Experience in service delivery and customer care.
• Knowledge of BS5839 and health & safety management.
• Strong organizational and multitasking abilities in fast-paced environments.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Competencies:

• Teamwork, communication, adaptability, and commercial awareness.
• Strong planning, organizational, and problem-solving skills.

Innotech Partners limited (12587274) acts as an Employment Agency and is a subsidiary of Talentia Group.