Service Manager

Job Title: Servicing & Operations Manager / Senior Scheduler 
Location: (Office-based) Norwich, Norfolk
Type of Job: Full-Time (5 days/week)

Are you experienced within service and scheduling? Seeking a new role? Look no further!

Our client a growing company based in Norwich, specialising in the supply, installation, and servicing are seeking a full-time Servicing & Operations Manager at their Norwich office. The Servicing & Operations Manager / Senior Scheduler is responsible for the efficient coordination and scheduling of service-related work, managing 3 Service Engineers and all associated activities.

The successful candidate will be a quick learner, detail-oriented, tech-savvy, and eager to contribute to the growth of the business.

Main Job Function:

Responsible for the efficient coordination of service-related work and all associated activities including allocation of labour as well as the organisation of materials, subcontractors, and equipment. Extending to the support of office administration and engineers in terms of tooling, vehicle management, and safety equipment.

Key Accountabilities:

• Receive service-related requests, log these onto the computer system. Arrange site visits with customers and agents to customer satisfaction.
• Schedule preventative maintenance visits for annual service contract customers 
• Where service engineers' service visits require additional work, ensure parts are ordered and available. If required, liaise with other Service Coordinators regarding available dates for the engineer to be booked to return to site.
• Communicate to customers the present state of current work in progress.
• Assist customers over the phone with initial troubleshooting of issues and help diagnose likely faults – training provided.
• Assist engineers with organising service, repair work, and MOTs to vehicles promptly and on time.
• Ensure all safety equipment, including PPE, is made available to service engineers and that it is in good order.

Key Responsibilities:

• Manage the input of accurate client data and servicing information into new Field Service Management Software platform 
• Ensure the efficient scheduling of Engineer service visits in order to effectively manage working hours and driving time – this is essential.
• Liaise with the purchasing department to ensure specific spares are available 
• Assist with service and sales quotations requiring installation or service work.
• Undertake service invoicing where necessary – experience of accounting software is preferable, ideally SAGE.

Qualifications:

• Proven experience in customer service and administrative tasks.
• Experience of using a field-based engineer software platform to manage servicing.
• A good knowledge of UK geography and logistical planning.
• Ability to work independently and as part of a team – a self-starter who is keen to contribute.
• Detail-oriented and able to prioritize tasks effectively.
• Tech-savvy and competent with Microsoft Office (Word, Excel, PowerPoint).

Benefits:

• Bonus Scheme.
• Private Health.
• 20 days holiday, plus bank holidays.
• Employee Wellbeing Platform 
• Free Parking.

The job role comes with a competitive salary and benefits package, with the opportunity to join a performance-based bonus scheme

Interested?

Please call Michelle Topley on or email your CV to . Alternatively apply online.