Service Manager

Are you a confident, hands-on leader with a passion for agriculture and machinery? Want to work in a cutting-edge £4 million facility while being part of a business where your name, and your work, really matters?

Sands Agricultural Machinery Ltd (SAM Sprayers) is an industry-respected, family-run manufacturer of crop sprayers based in beautiful rural North Norfolk. With over 50 years of heritage, we're a household name in the sector, trusted for quality, service, and innovation. As we grow into our brand-new headquarters, we're looking for a skilled, motivated Service Manager to join the leadership team and shape the next phase of our journey.

This isn't a corporate desk job. It's a high-impact, people-first position where your organisational skills, engineering knowledge, and ability to lead from the front will be key to success. You'll work across workshop and field service teams, support dealers across the UK and Europe, and ensure our customers continue to receive the exceptional aftercare we're known for.

You'll also need the confidence and emotional intelligence to work closely with the personalities that define a small family-run business, where every decision matters and relationships are everything.

You'll thrive here if you:

• Have proven experience in a Service Manager or Supervisor role within a similar environment, managing both on site staff and field service technicians.
• Have strong knowledge of agricultural and/or horticultural machinery (preferred).
• Understand the nuances of the agricultural world
• Are used to working in or with small, family-run firms
• Know how to lead, motivate and organise field and workshop teams
• Can balance long-term planning with fast-paced, responsive problem solving
• Are flexible with regards to seasonal working, with longer hours over the summer months

Be Part of a Business Where Your Leadership Makes a Difference

This is your chance to be part of a company that blends tradition with modernity-engineering excellence with hands-on, personal service. You'll have access to state-of-the-art facilities, a supportive leadership team, and a business culture built on loyalty, integrity and teamwork.

What You'll Be Doing:

• Manage and motivate the Service Team across Catfield HQ and Holbeach Depot
• Be the key point of contact for customers, engineers, and dealers
• Plan and coordinate engineer schedules, parts, and service activity
• Oversee workshop jobs (including warranty work and machine upgrades)
• Ensure a responsive, logged and professional approach to technical support
• Use Syteline ERP to plan, quote and monitor service jobs
• Support training, development and performance in the off-season
• Collaborate with Sales, Design and Operations to drive business improvements

Join a Team That's Part of the Future of British Agriculture

If you're ready to lead, solve problems, and grow with a business that values people as much as performance, we want to hear from you.

Apply now to be part of a business that wants and supports leadership and drive.