Service Manager

We are seeking a committed and experienced Service Manager to lead a specialist domestic abuse support service for men fleeing or surviving abuse. The role oversees supported accommodation, floating support, a confidential helpline, and peer support initiatives.

Key Responsibilities:

• Manage day-to-day operations, ensuring the delivery of safe, trauma-informed support services.

• Lead, supervise, and develop a multi-disciplinary staff team.

• Deliver high-quality housing-related support and intensive housing management.

• Oversee referrals, risk assessments, and personalised support planning.

• Ensure effective collaboration with partner agencies to provide tailored support.

• Maintain service quality in line with regulatory standards and performance frameworks.

• Support service user involvement and inclusion, including LGBTQ+ engagement.

• Monitor budgets, voids, and arrears, and ensure properties are safe, furnished, and maintained.

Essential Skills & Experience:

• Enhanced DBS.

• Proven management experience in housing or support services.

• Strong leadership, communication, and problem-solving skills.

• Experience supporting vulnerable individuals, ideally survivors of domestic abuse.

• Knowledge of safeguarding, risk assessment, and health & safety legislation.

• Ability to manage performance, budgets, and contractual compliance.

• Flexible, responsive, and resilient under pressure.

Benefits include:

• 20 days annual leave + 8 public holidays (increasing after probation)

• Ongoing training and development

• Opportunities to shape and grow a vital community service