Service Manager

Service/Operations Manager Required

Location: Basingstoke

Objectives:
To ensure efficient service operations, accurate stock control, and high customer satisfaction through effective team and system management.

Main Duties:
*Ensure departmental performance meets company and customer expectations
*Ensure departmental targets are achieved and continuously monitored
*Lead the use and continuous development of internal service ticketing systems
*Maintain effective communication between customers, engineers, and internal teams
*Manage daily service operations, including call logging, job allocation, and follow-up
*Co-ordinate the dispatch of parts and monitor job completion and invoicing accuracy
*Oversee stock usage and ensure accurate SAP entries for consumption
*Allocate and manage planned preventative maintenance (PPM) tasks
*Ensure site equipment lists and contract data are accurate and kept up to date
*Liaise with Purchasing, Logistics, and Credit Control to support order fulfilment and resolve queries
*Manage service contract creation, renewals, invoicing, and database integrity
*Process customer orders for consumables and spare parts, and ensure timely dispatch and invoicing
*Maintain and update schedules for deferred income and contract income forecasting
*Uphold company policies, procedures, and quality standards
*Represent the company professionally and maintain its reputation
*Take ownership of improving accuracy, efficiency, and completeness of department data

Requirements

*Proven experience in service operations, co-ordination, or management
*Proficient in SAP, particularly in service contracts, stock adjustments, and invoicing
*Strong understanding of stock rotation and inventory management practices
*Highly organised with strong multitasking skills
*Excellent communication skills and a customer-focused approach
*Strong attention to detail and commitment to data accuracy
*Experience using service ticketing software and managing workflow processes
*Ability to work collaboratively across departments
*Experience in handling service contracts and scheduling preventative maintenance
*Commitment to continuous improvement and maintaining high-quality service standards

38k per annum
Bonus - (8-10%) performance based
25 days annual leave
Office based, Monday to Friday 08:00 - 17:00
Full time, permanent

Must have drivers license

Please apply today with your updated CV to or call Carly on ext 113