Service Manager

Service Manager
Location: South East England (Head Office Based)
Salary: Up to £60,000 DOE + Company Bonus Scheme
Employment Type: Full-Time, Permanent

Overview:
A leading organisation in the vending and technical services sector is seeking a dynamic and experienced Service Manager to oversee its service operations. This is a fantastic opportunity for a proactive leader to manage a high-performing technical team and drive service excellence across the business.

The Role:
As Service Manager, you will be responsible for the day-to-day leadership of the service desk and field engineering team. You will ensure efficient scheduling, timely maintenance, and exceptional client service delivery. This role is pivotal in maintaining operational standards and supporting the company's growth strategy.

Key Responsibilities:

• Lead the service desk function, ensuring timely response to service requests and technical issues.
• Manage and coordinate a team of field service engineers, including daily scheduling and performance monitoring.
• Track and analyse service KPIs such as response times, first-time fix rates, and machine uptime.
• Develop and maintain preventative and corrective maintenance schedules.
• Oversee spare parts inventory and procurement to support efficient service delivery.
• Act as a point of escalation for client service issues, ensuring swift and effective resolution.
• Document and refine operational processes to support continuous improvement.
• Collaborate with internal teams to align service delivery with broader business objectives.
• Produce regular reports on service performance and team productivity.
• Ensure compliance with health and safety regulations and internal policies.

Candidate Profile:

• Proven experience in a service management or field operations role, ideally within vending, catering equipment, or a related technical industry.
• Strong technical understanding of vending machines, refrigeration, or electromechanical systems.
• Demonstrated ability to manage technical teams and coordinate multi-site operations.
• Proficient in service management systems and Microsoft Office tools.
• Excellent leadership, organisational, and communication skills.
• Confident in presenting to senior stakeholders and clients.
• Able to manage multiple priorities in a fast-paced environment.
• Full UK driving licence required (occasional travel to client sites involved).