Service Manager

We’re looking for a hands-on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.

What You’ll Do

* Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability

* Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction

* Manage technical escalations, resolving complex issues quickly and professionally

* Oversee installation projects nationwide, ensuring deadlines and installation targets are met.

* Allocate workloads and prioritise jobs to maximise responsiveness and uptime

* Identify trends, recurring issues and opportunities for continuous improvement

* Work closely with customers and internal stakeholders to deliver a best-in-class service

* Deliver training and upskilling across the team

* Track performance metrics and use data to improve service delivery

Requirements

* Proven experience in field service engineering, with demonstrable leadership experience

* Commercially aware, customer-focused and solutions-driven

* Confident managing escalations and high-pressure situations

* Strong organisational, communication and problem-solving skills

* Experience with service systems (CRM/ERP) and performance reporting

* Engineering degree or equivalent (Electrical/Mechanical preferred)

Why Join

* High-impact leadership role with real ownership

* Opportunity to shape and improve service operations

* Work in a fast-paced, customer-focused environment

Benefits

* £(phone number removed) Basic

* Based in Worcester with occasional travel to sites.

* Car / Allowance

* Company Bonuses
Only candidates based in UK and eligible to work in UK are allowed