Service Manager

We’re looking for a hands-on Technical Manager /  Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.

What You’ll Do

·       Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability

·       Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction

·       Manage technical escalations, resolving complex issues quickly and professionally

·       Oversee installation projects nationwide, ensuring deadlines and installation targets are met.

·       Allocate workloads and prioritise jobs to maximise responsiveness and uptime

·       Identify trends, recurring issues and opportunities for continuous improvement

·       Work closely with customers and internal stakeholders to deliver a best-in-class service

·       Deliver training and upskilling across the team

·       Track performance metrics and use data to improve service delivery

·       Proven experience in field service engineering, with demonstrable leadership experience

·       Commercially aware, customer-focused and solutions-driven

·       Confident managing escalations and high-pressure situations

·       Strong organisational, communication and problem-solving skills

·       Experience with service systems (CRM/ERP) and performance reporting

·       Engineering degree or equivalent (Electrical/Mechanical preferred)

Why Join

·       High-impact leadership role with real ownership

·       Opportunity to shape and improve service operations

·       Work in a fast-paced, customer-focused environment

£50-60000 Basic

Based in Worcester with occasional travel to sites.

Car / Allowance

Company Bonuses