Service Manager

Duties

• Manage a team to co -ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
  
• Maintain workshop scheduler system to co -ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
  
• Provide contact for customers to ensure technical support matters are recorded and resolved.
  
• Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
  
• Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.
  

Skills:

• Microsoft office
  
• Working knowledge or interest in construction equipment, access equipment, commercial vehicles or agri equipment
  
• Experience in planning workload for a team
  
• Technical knowledge (hydraulic/electrical schematics/ heavy plant engineering)