Service Manager

Service Manager - Republic of Ireland (Hybrid Working)

So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.  

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 5%), potential to earn bonuses, and access to a great range of online and high street discounts.   

We also promote positive health and well-being by offering access to our Employee Assistance Programme, our Cycle to Work scheme, and more! 

As a Service Manager based in 1 of our locations in the Republic of Ireland, you’ll be responsible for:  

• Acting as the primary IT contact for Central Services, ensuring smooth day‑to‑day service performance

• Building strong relationships with stakeholders and keeping them supported and informed

• Taking ownership of service quality, using data and feedback to track and improve outcomes

• Identifying opportunities to enhance processes and drive continuous improvement

• Bringing a people‑first approach, with curiosity and a willingness to learn how our systems support the business

This is a full-time permanent role working 40 hours per week, Monday - Friday.

The role will be based at the nearest suitable office to the successful candidate, operating on a hybrid basis, with occasional travel across our branch network

And here’s what we’d like you to have: 

• Excellent communication, collaboration and stakeholder management skills

• An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice

• Engaging individual, commercially aware, with strong influencing and decision-making skills

• Service management awareness and experience of service metrics and analysis

We look forward to receiving your application!