Service Manager

Service Manager | Abergele | Full Time | Competitive Salary, DOE

Threeways Garage Ltd is an established multi-franchise dealership with a strong focus on outstanding customer experience, building long-lasting relationships with its customers and employees based on trust and integrity.

The company specialises in new and used car sales across a variety of franchises, as well as genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans. Due to continued business growth and success, they are looking for a talented and enthusiastic Service Manager to join their busy aftersales department.

The Role

As Service Manager, you will oversee a small team and help develop the customer experience journey across the site. You will work closely with the Aftersales Manager and wider aftersales team, managing various aspects of the Aftersales Department and liaising with Parts, Warranty and the flow of work through the workshop.

The main aim is to maximise the utilisation, productivity and efficiency KPIs of the Aftersales Department whilst maintaining high standards of customer care and working within specific targets and budget guidelines.

Key Responsibilities

Oversee and support a small team within the Aftersales Department
Develop and manage the customer experience journey
Work closely with the Aftersales Manager and wider aftersales team
Liaise with Parts and Warranty
Manage the flow of work through the workshop
Maximise utilisation, productivity and efficiency KPIs
Maintain high standards of customer care
Work within specific targets and budget guidelines
Hold positive, productive team meetings with staff and management
Help improve business operations and department integration
Continually improve department processes and profitability
Requirements

You should be able to demonstrate previous experience, preferably within a franchised dealership, along with an understanding of all aspects of an Aftersales Department.

Essential

Proven experience in a busy franchised aftersales environment
Strong understanding of all aspects of an Aftersales Department
Good organisational skills
Good numeracy, IT and literacy skills
Excellent people skills
Ability to manage the customer service experience for the site
Confidence to hold positive, productive team meetings with staff and management
A ‘can do better’ attitude towards improving processes and profitability
Desirable

Previous experience as a Workshop Manager/Controller, Service Team Leader, Senior Service Advisor or Service Manager
Previous experience within a franchised dealership
What’s In It For You

Basic salary of £31,000–£35,000 DOE
OTE of £35,000–£40,000 DOE
Franchise-based training available
Management support from the various franchises
Opportunity to develop department processes and profitability
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