Service Manager

About The Role
Service Manager (Transport)
Bristol (with a mix of office and home-based working)
Salary between £43,659 and £53,582 Depending on experience
We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
Join us.
You will have Service Management over SEAs ROADflow portfolio. This will include the organisation and management of proactive and contractual services.
In this role you will be working with aspects of commercial, customer and service management working within a larger service support team which includes a Service Desk and Implementation Team and coordinating with the wider Development and Delivery Teams.
What we offer
Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer:
Work life balance:

Hybrid/flexible working arrangements
25 days annual leave, plus buy and sell
Up to 16 days flexi leave accrual
Half day Fridays
Reservist in the Armed Forces receive special paid leave
Family & wellbeing:
Private medical health insurance & Employee Assistance Program
All Staff Bonus
Group Pension Plan of up to 7% employer contribution
Cycle to work scheme
Wellbeing centre
Sports & Social activities
Employee Discounts portal - online and instore discounts, travel savings etc
Canada Life GP and financial advice
Life assurance policy
Publication and recruitment bonus rewards
Development opportunities, including LinkedIn learning
Facilities & resources:
Electric vehicle charging points at all sites
Private seated lunch areas
Onsite bistro (Barnstaple office) and free hot and cold beverages
Onsite showers and toiletries provision
Free onsite parking
What youll be doing

You will be leading and managing services as detailed within the individual service level agreements

both individually and within a multi-disciplined team of specialists

to provide an ongoing programme of excellent and value added services.
You will work with customers to understand their requirements and grow their use and understanding of our Systems.
Continually improve on processes and communication to meet and exceed contractual expectations.
Responsibility for the programme and performance of your services including forecasting, tracking and managing the necessary resources for high level service delivery.
The skills you need

Excellent customer facing skills
Good attention to detail
Must have a proven track record of delivering service excellence against set service levels
You need to be passionate about continual improvement
These skills are desirable

Commercial experience
Experience in Transport
Experience with cameras or other operational technology
ITIL V3 or V4

Join us and be part of something smaller - with 300 people in the UK and Canada - doing something bigger: protecting what matters.
If you would like to know more, please give our Talent Acquisition Advisor, Ethan,

a call on 01373 852304.
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