Service Manager (Forklifts / Material Handling)

Service Manager (Forklifts / Material Handling)

Location: Bury St Edmunds, Suffolk (Applications welcome from Ipswich, Newmarket, Thetford, Stowmarket, Diss, Haverhill, Sudbury and surrounding areas)
Salary: £47,(Apply online only) - £50,(Apply online only) per annum
Benefits: Company Vehicle | Bonus Potential | Pension Scheme | Career Progression
Hours: Monday-Friday, Days
Contract: Permanent

Join a Leading Material Handling Specialist

Interaction Technical is partnering with a well-established and growing materials handling business to recruit an experienced Service Manager for their Bury St Edmunds operation.

This is an excellent opportunity for a motivated manager with experience within the forklift, plant, material handling, construction equipment, or commercial vehicle sectors to take ownership of a busy service department.

You'll be responsible for leading a team of both Mobile Service Engineers and Workshop Engineers, ensuring high levels of customer service, engineering performance, workshop productivity, and service profitability.

If you're currently working as a Service Manager, Workshop Manager, Engineering Supervisor, Aftersales Manager, Service Supervisor, or Team Leader looking for the next step in your career, we'd love to hear from you.

What's on Offer?

▪ Competitive salary of £47,(Apply online only) - £50,(Apply online only) per annum
▪ Monday-Friday days role with excellent work-life balance
▪ Company vehicle or car allowance
▪ Annual performance-related bonus scheme
▪ 25 days holiday + bank holidays
▪ Contributory pension scheme
▪ Ongoing management and leadership training
▪ Long-term career progression opportunities
▪ Stable and growing business with strong market presence
▪ Supportive senior leadership team

The Role

Key Responsibilities

• Lead, motivate and manage a team of Mobile and Workshop Forklift Engineers
• Plan and coordinate engineer workloads, service schedules, and breakdown response activities
• Monitor service performance against KPIs and business objectives
• Support engineers with technical queries and escalation issues
• Ensure workshop operations run efficiently and productively
• Maintain strong customer relationships and handle service-related enquiries
• Drive service revenue growth and identify opportunities for improvement
• Ensure compliance with health and safety procedures and company standards
• Conduct performance reviews, training plans, and staff development activities
• Work closely with parts, sales, and senior management teams to support overall business performance

Leadership & Career Development

Our client is committed to investing in its management team and offers ongoing professional development opportunities including:

• Leadership and management training
• Operational and commercial development programmes
• Health & Safety qualifications
• Technical product training
• Senior management progression opportunities
• Regional leadership development pathways

This is a fantastic opportunity to join a business where strong managers are recognised, supported, and rewarded.

About You

We're looking for an experienced service professional with strong leadership skills and a background managing engineers within a technical environment.

Suitable Backgrounds Include

• Service Manager
• Workshop Manager
• Engineering Supervisor
• Aftersales Manager
• Field Service Supervisor
• Service Team Leader
• Operations Manager
• Forklift Service Manager
• Plant Service Manager
• Commercial Vehicle Workshop Manager

Essential Requirements

• Previous experience managing engineering or service teams
• Strong understanding of service operations and customer support
• Experience within forklifts, material handling, plant, construction equipment, agricultural machinery, commercial vehicles, or related sectors
• Excellent people management and communication skills
• Ability to organise workloads and maximise engineer productivity
• Commercial awareness and KPI management experience
• Full UK Driving Licence

Apply Today

If you're an experienced Service Manager looking for a Monday-Friday leadership position with a successful materials handling business, we'd like to hear from you.

Reegan Turney
(phone number removed)

 (url removed)

Keywords: Service Manager, Forklift Service Manager, Workshop Manager, Engineering Manager, Aftersales Manager, Service Supervisor, Material Handling Manager, Plant Service Manager, Operations Manager, Engineering Supervisor, Field Service Manager, Workshop Supervisor, Forklift Manager, Maintenance Manager, Technical Service Manager
Only candidates based in UK and eligible to work in UK are allowed