Service Manager - Repairs

About the role
Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team in Crewe. This is a permanent role, working 40 hours per week covering the hours between 8am – 7pm Monday – Friday plus Saturday morning. The later shift and Saturday morning working is delivered on a rota basis.
We currently operate a hybrid working model that blends office, on-site and home working.

The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service.

What we are looking for
You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands-on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications. 

You will also be able to demonstrate these essential skills:

• Up to date knowledge of building construction, maintenance, repairs and safety legislation.
• Experience of leading, managing, developing and motivating teams.
• Up to date knowledge of housing sector best practice and relevant legislation. 
• Knowledge and experience of sub-contractor management.
• Experience of successfully delivering an excellent customer focussed repair service.
• Experience of repairs management information systems.
• Excellent oral and written communications.
• Ability to manage and performance manage operational teams. 
• Demonstrate the Guinness Behaviours.

Desirable Skills:

• Experience of working as part of a management team delivering front line services. 
• Excellent organisational and time management skills.

Essential Qualifications:

• Relevant Technical qualification – trade NVQ level 3 or equivalent. 
• NVQ III First Line Management.

Desirable Qualifications:

• Site Management Safety (SMSTS).

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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