Service Manager (Responsive Repairs)

About Us 

Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents' homes are safe and maintained to a high standard. 

About the role 

We are looking for a Service Manager to join our London team. This is a permanent role working 40 hours per week. Normal working hours are 8:00am - 4:30pm, Monday to Friday. You will also be required to work a 10:30am - 7:00pm late shift and a Saturday morning on a rotational basis.

As the new Service Manager, you will lead and develop the Responsive Repairs team in East London to deliver high‑quality, first‑time‑fix repairs in residents’ homes across the region.  

You will manage the team’s productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractor performance and compliance and ensure the relevant resources are in place. 

The postcodes covered within your designated patch are EC1R, EC1V, N1, N16, N19, N4, N7 & NW8. 

You will primarily be supporting operatives within your designated area, with some administrative duties carried out from our central London office, as well as the flexibility to work from home on occasion.

Essential requirements of the role

• Up to date knowledge of building maintenance, Decent Homes standards and safety legislation. 
• Experience of leading, managing, developing and motivating operational teams. 
• Up to date knowledge of housing sector best practice and relevant legislation.
• Experience of successfully delivering an excellent customer focused repair service. 

Essential Qualifications:

• Relevant Technical qualification – trade NVQ level 3 or equivalent. 

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile.  Please apply with a CV and a covering letter detailing how you meet the essential criteria.  

* The advertised salary includes a Local Job Supplement of £4,000

INDTGP

TJTGP

TGPCVL