Service Manager - Urgent

Service Manager

• 549126

• Closing at: May 30 2024 at 23:55 BST

About the Role

Base Location: Belfast (BT23 6BL)

Salary: £42,500 + car allowance + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time

What is the Role?

Our Service Manager will look after the day-to-day operational delivery of planned and response maintenance programme. In this role you will:

- take responsibility for the management and delivery of planned and responsive work for external client and private customers

- manage all operational employees allocated to the above

- work with our other Service Manager and the Administration Manager to ensure delivery of all associated KPIs within the above contracts

- supervise all Gas Engineers assigned to the external client contract including absence management, productivity and training

- provide technical support and management of both subcontractors and in-house resources for delivery of these projects

- work with the H&S and Quality Manager to deliver Health and Safety and Quality audits in line with integrated management system accreditations

What do I need?

To be considered for this role, we would love you to have:

- experience as a qualified plumber with Gas Safe registration

- good IT and Excel skills

- a track record of meeting KPI’s / SLA’s

- experience of managing subcontractors and directly employed colleagues

- excellent communication skills and experience of liaising with customers and clients at all levels

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ??Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on or .

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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