Service Modernisation Manager

Marks Consulting Partners are currently looking for a Service Modernisation Manager to work with one of our Local Authority clients in Middlesex.

What the Job Will Be Doing

* Leading complex transformation and service improvement programmes across Housing Needs and Homelessness.

* Managing multiple projects from initiation through to implementation, ensuring delivery on time, within budget and to agreed objectives.

* Reviewing existing housing processes, identifying areas for improvement and implementing more efficient ways of working.

* Developing business cases, project plans and governance documentation for senior leadership approval.

* Working closely with Housing Needs, Homelessness, IT, Finance, HR, Legal and Transformation teams to deliver service improvements.

* Ensuring compliance with the Housing Act 1996, Homelessness Reduction Act 2017 and the Homelessness Code of Guidance.

* Monitoring project risks, budgets, milestones and performance, providing regular updates to senior management.

* Leading service improvement initiatives that enhance customer outcomes, strengthen governance and improve operational performance.

* Researching best practice, emerging legislation and innovative service delivery models to support continuous improvement.

* Working with senior stakeholders to embed change across the organisation and ensure projects deliver measurable benefits.

* Producing high-quality reports, business cases and presentations for senior leaders and governance boards.

* Championing a culture of continuous improvement and supporting the delivery of strategic housing objectives.

What You Will Need

* Previous experience managing transformation, service improvement or modernisation projects within a Local Authority or Housing Association.

* Strong knowledge of Housing Needs, Homelessness legislation and statutory duties.

* Experience delivering complex projects from inception through to implementation.

* Knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and Homelessness Code of Guidance.

* Experience producing business cases, project documentation and reports for senior stakeholders.

* Excellent stakeholder management skills with the ability to influence and build relationships across multiple services.

* Strong analytical skills with experience reviewing services, identifying efficiencies and implementing change.

* Experience managing project budgets, risks and governance processes.

* Project Management qualification such as PRINCE2, APM or equivalent (desirable).

* Excellent communication, organisational and problem-solving skills
Only candidates based in UK and eligible to work in UK are allowed