Service Operations Engineer (East Patch)

Ogi is a leading Welsh telco with big ambitions. We’re a network builder and operator bringing full fibre services to communities across south Wales. Our Ogi Pro brand provides everything from telephony to managed IT services, alongside our high-capacity wholesale network that spans the M4 corridor.

With four new offices and hundreds of jobs created since our multi-million-pound investment, we’re proud to be an employer of choice in Wales. Join a purpose-driven team with a culture rooted in innovation that’s shaping the future of digital services in Wales!

We’re growing our Service Operations team and are looking for experienced fibre engineers to join our install crews across South Wales. You'll be based in our East patch and play a key role in delivering high-quality fibre installations to customers.

About you…
This is a hands-on, field-based role suited to someone with a strong background in fibre installation and a passion for delivering excellent customer service. You’ll be confident working independently, solving problems on the go, and ensuring every install is completed to the highest standard.

We’re looking for people with experience across a range of skill levels who bring a proactive, safety-first mindset and a solid understanding of fibre networks.

You’ll need:
* Proven experience with fibre installation
* Strong communication skills and a customer-focused approach
* A proactive attitude to resolving engineering challenges
* Flexibility to work outside core hours when needed
* A good understanding of Health & Safety practices
* Any Familiarity with BT Openreach and PIA networks
* The ability to read and interpret network build plans (ducts and poles)
* Awareness of COSHH and environmental standards

You’ll stand out if you hold any of the following certifications:
* NRSWA – Unit 2 (Signing, Lighting & Guarding)
* SA001 (Overhead Safety) & SA002 (Underground Safety)
* IPAF
* S7 PIA Sub Duct and Cable Installation (Underground)
* S8 PIA Cable Installation (Overhead)
* N28

Don’t have all the certifications? No problem we’ll support the right candidates with full training and accreditation.

These are key roles as they support our vision to provide a customer-focused experience by delivering a quality, professional, friendly and personable service.

What you’ll be doing…
As a Service Operation Engineer, you’ll be responsible for delivering high-quality fibre installations directly to our customers, both residential and business. You’ll be the face of Ogi on the ground, ensuring every install is completed safely, efficiently, and with a focus on customer satisfaction.

This is a varied role where no two days are the same; responsibilities will include -  
* Install fibre broadband services in customer premises, ensuring a clean, professional setup that meets technical standards and leaves the customer confident in their new connection.
* Carry out both underground and overhead installations, working with ducts, poles, and internal cabling. You’ll be comfortable working at height and in confined spaces, always putting safety first.
* Perform daily checks on your vehicle, tools, and PPE before leaving the depot, making sure everything is in top condition and ready for the day ahead.
* Complete job-specific risk assessments and method statements, reporting any Health & Safety incidents or near misses. You’ll play a key role in maintaining a safe working environment for yourself, your team, and the public.
* Support small civils works such as digging, duct clearing, and reinstatement, helping to prepare sites for successful installations and ensuring everything is left neat and compliant.
* Engage with customers to explain the work being done, demonstrate how to use their new broadband and Wi-Fi equipment, and ensure they’re happy with the service before you leave.
* Keep accurate records of your work, including job updates, stock usage, and any issues encountered. You’ll work closely with your supervisor and the wider engineering team to ensure smooth coordination and high-quality delivery.

You’ll be part of a supportive, skilled team that takes pride in doing things right the first time, bringing fast, reliable fibre to communities across South Wales. If you’re ready to take the next step in your career, are passionate about delivering quality, and enjoy solving problems in the field, then we’d love to hear from you.

Next Steps?
Please get in touch for more information and a confidential chat, even if you don't tick all the requirements but think you'd be a good fit.

At Ogi, we’re proud to be a Disability Confident Employer and celebrate different perspectives. We're committed to creating an inclusive environment where everyone can thrive, and to an accessible and inclusive recruitment process. If you require any reasonable adjustments or support during your application, interview, or assessment stages, such as alternative formats, additional time, or specific communication needs, please don’t hesitate to let us know. We want to ensure everyone has a fair chance to show what they can bring to the role.

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