Service Operations Manager

Service Operations Manager
Chertsey (office based)
£43-47,000
Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You'll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.
Key Responsibilities

• Manage service desk, planning, and admin functions
• Ensure compliance with KPIs, SLAs, and contracts
• Drive process improvements and operational efficiency
• Provide performance reports and insights to leadership
• Lead and develop high-performing teams
• Liaise with clients and stakeholders to maintain strong relationships

Experience Required

• Experience in operations within property services
• Strong leadership in managing service teams and back-office functions
• Commercially aware, with contract and field operations knowledge
• Skilled in data analysis and reporting
• Confident communicator with excellent stakeholder management
• Experience with social housing or MoD contracts (a plus)

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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.