Service Operations Manager, UK & Ireland

Job Title 

Service Operations Manager, UK & Ireland 

Location 

UK Based

About Us

Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion for making lives better.  We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.

Job Summary

Professional, Operations Service Manager to successfully manage our Centrifugal Services business in the UK & Ireland. The successful candidate will be responsible for managing the entire service fulfillment processes, standards, operations and a team of Field Service Technicians in its goal of operational excellence. Reporting to the UK Direct Commercial Leader responsibilities include but are not exhaustive to the operational & EHS aspects of running a service team; the achievement of specific financial objectives and for delivering and directing service projects, service agreements and emergency service work within the UK.  The Service Manager manages all aspects of projects, from beginning to end, with direct responsibility for project execution while leading a team, or teams, to accomplish specific objectives in a given period effectively and efficiently using all available resources.

Responsibilities

• To build customer loyalty and retention through delivering innovative, customer-focused and value-added service.


• Develop, and motivate a quality service team, developing skill sets and utilizing performance management tools to maximize employee engagement and to develop sustained superior performance


• Planning resources for ongoing service contracts and emergency service needs


• Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals


• Manage EHS standards and behavior-based safety. 


• Maintains quality standards by supervising project-assigned staff and inspecting job sites. 


• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. 


• Establish a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews. 


• Reporting of finance projections.


• Regular travel requirements with some overnight travel.

Basic Qualifications

Degree/equivalent or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience.  Working knowledge of office equipment and Microsoft Office products.  Compressed Air Systems knowledge.

Travel & Work Arrangements/Requirements

• The position requires travel both domestically and occasionally internationally

Key Competencies

• Previous experience working within compressed industry


• Working knowledge of EHS processes, documentation, Risk Assessments, Method Statements and Personal Safety


• Friendly approach with strong interpersonal skills


• Ability to function with minimal supervision


• Role requires direct customer contact, need to be confident, courteous and professional in all situations with sound judgment and capability to operate with high level of autonomy.


• MS Office skills – proficiency in Excel, PowerPoint, and Word essential


• Experience with finance forecasting

What we Offer

• 25 days Holiday + 8 Bank Holidays


• Holiday Purchase Scheme – additional 5 days annual leave


• Company Van – with optional personal usage


• 5% Employee and 7% Employer Pension Contribution


• Westfield Health Cashback Plan


• Death in Service Benefit of 4x salary


• Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.


• Employee Assistance Program


• Enhanced Maternity and Paternity Policies


• LinkedIn Learning – full free access


• Electric Car Scheme (After successfully completing one year of employment)


• Cycle Scheme (After successfully completing probation period)