Service Operations Specialist

Working with us is more than just a job. It’s work you can feel proud of!

Are you ready to take on a support role working on a global medical technology campaign dedicated to driving a healthier world? We are looking for a Service Operations Specialist to play a key role in maintaining and servicing high-end lifesaving medical equipment.

* Competitive salary of £26,520 plus accessto a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment and travel

* Hybrid working (Cardinal Business Centre 10 Nottingham Road DE1 3QT)

As a Service Operations Specialist you will be collaborating with customers (doctors, radiographers, medical tech staff, etc.) and field service engineers to address equipment status, maintenance and repair needs. You will be coordinating and resolving internal customer issues related to parts, tools, logistics and providing first class customer service including accurate billing and cost management

Benefits of being a Service Operations Specialist

* A furry friend perk – a subscription to Tails for your beloved canine companion

* Well-being support through employee access programs for the mind, body and soul

* Comprehensive dental plan and priority access to a private GP

What you’ll need

* Minimum 6 months experience in Workforce management, Facilities management or purchasing

* Experience in a fast-paced customer-focused environment prioritising customer satisfaction

* Strong stakeholder management and relationship-building skills

* Billing, contracts administration, engineer service scheduling and logistics experience preferred

* Strong IT skills, including Excel and data management

* Strong problem-solving skills with a creative approach to finding solutions

* Confidence and a willingness to learn and grow

* Excellent organisational and multitasking abilities.

Apply now for an opportunity to use your skills and passion to make a difference.

What are you waiting for?

We are…One Team. One Company. One Concentrix

Concentrix is an Equal Opportunity Employer, and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Job Type: Full-time

Benefits:

* Company pension

* Employee discount

* Sick pay

* Store discount

Work Location: Hybrid remote in Derby DE24 8RF
Only candidates based in UK and eligible to work in UK are allowed