Service Operations Specialist

The salary range for this position is $23.00-$30.00 DOE 

The Service Operations Specialist supports the after-sales unit by managing the customer lifecycle from onboarding through retention. This role acts as a critical link between customers and internal departments like Warehouse, Accounting, and IT to ensure service goals are met and customer satisfaction is maintained.

This is how you WOW:

• Drive Customer Success: Develop and execute onboarding plans to guide new customers while minimizing departmental handoffs.


• Coordinate Growth: Lead priority communication for new equipment deliveries and coordinate installation/training setup to build long-term engagement.


• Re-activate & Engage: Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities and improve conversion rates.


• Digital Adoption: Assist customers with service portal registration and provide ongoing guidance to maximize their use of digital tools.


• Operational Excellence: Manage service inbox inquiries and analyze customer satisfaction data to provide actionable strategic recommendations to regional teams.

It would be WOW if you would bring this in:

• Academic Foundation: A Bachelor’s degree in business, commerce, or a related field.


• Relevant Experience: 1-3 years of experience in service operations or customer-facing roles, ideally within a fast-paced or global organization.


• Technical Savvy: Proficiency with Google Suite and required familiarity with SAP or similar ERP systems.


• Communication Skills: Strong verbal and written communication skills with a focus on conflict resolution.


• Detail-Oriented Mindset: Demonstrated ability to manage multiple tasks and projects simultaneously with a commitment to Kärcher’s values.

Our Kärcher WOW-package:

• Medical, Dental, and Vision plan


• Paid Holidays (11 per year)


• Flexible PTO for exempt employees


• HSA, FSA, and 401K matching plans


• Paid sick time, as well as short and long-term disability insurance

Work Environment & Physical Demands:

• While performing this job, the employee is regularly required to stand, walk, and reach for up to 8 hours.


• You must be able to lift or move up to 50 pounds.


• The role may involve working near moving mechanical parts in a high-noise environment where protective equipment is required.

So: Wanna WOW with us? Y

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Nicholas Goldman | Talent Acquisition Specialist

[email protected]

.