Service Operator - Permanent Position

Service Operator - Permanent Position

The Company

Eisai is a leading research based pharmaceutical organisation with an extensive portfolio across the Oncology, Neurology and Pain therapy areas. 

Eisai Manufacturing is the hub of Eisai’s production and supply chain.  We make tablets, package these into blisters, label and package vials and bottles. We also manage the wider medicines supply chain and other companies who undertake work on our behalf.

By joining Eisai, you will be working for an organisation with a human healthcare philosophy, which means that we put the patient first in everything we do. 

Your new role

Are you passionate about quality, safety, and making a real impact in pharmaceutical manufacturing? Join Eisai and help ensure our production operations run smoothly, efficiently, and to the highest standards.
At Eisai, our human health care (hhc) philosophy is at the heart of everything we do—putting patients and people first.

This role supports the Manufacturing department to ensure production equipment is readily available for operators, enabling delivery of the production schedule.
You’ll play a key part in maintaining operational excellence, ensuring all activities comply with Eisai Corporate Standards, GMP, GDP, and Quality System requirements.

This is a day role (07:00-15:00, 08:00-16:00 or 09:00-17:00), but may move to shifts 06:00-14:00 and 14:00-22:00

Key Responsibilities

• Dismantle, clean, and reassemble production equipment and areas


• Set up and verify production equipment, ensuring correct functionality and calibration


• Operate production equipment and automated systems within validated process parameters


• Perform in-process testing, sampling, inspections, and yield calculations


• Complete batch records and production documentation accurately


• Maintain high standards of GMP and health & safety compliance


• Record and monitor performance metrics (equipment utilisation, right-first-time, schedule adherence)


• Conduct facility cleaning, including sink and drain disinfection


• Support manual packaging activities as required


• Participate in quality investigations and continuous improvement initiatives


• Communicate effectively with stakeholders to ensure expectations are met


• Remain flexible to support business and production schedule demands

What are we looking for?

• Experience in a manufacturing or pharmaceutical environment (preferred) 


• Strong understanding of GMP / GDP / quality standards 


• High attention to detail and commitment to product quality 


• A proactive mindset with a focus on continuous improvement 


• Strong teamwork and communication skills 


• Commitment to maintaining a safe and compliant working environment


• A safety-first approach—ensuring all incidents and risks are reported 


• Dedication to producing high-quality products through strict adherence to procedures 


• A passion for innovation and operational improvement 


• Alignment with Eisai’s hhc philosophy, putting people at the centre of everything

What we offer in return

Eisai offers a competitive salary and excellent wider benefits package that includes,

• Electric charging points for Electric/Hybrid vehicles


• Discretionary Bonus


• Free onsite parking


• Subsidised onsite restaurant and coffee shop


• Learning and development opportunities


• Retail discounts


• Well-being & mental health awareness programmes 


• Multi-faith prayer room

You will also be based out of our excellent EMEA Knowledge Centre (EKC) facility, which is our EU Headquarters, and offers an inclusive, and collaborative working environment.

What you need to do next 

If you are interested in this position, please click ‘apply now’ at the top of this advert. Upon submitting your application, you will be asked to complete your profile and upload a copy of your CV along with any additional information to support your application. 
If you have any questions, please contact us on [email protected] 

Eisai Recruitment Statement

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application.

Eisai EMEA EDI Commitment Statement 

We believe that diverse and inclusive teams promote wellbeing, learning and innovation, helping Eisai serve our patients, their families, our employees, and society.
Our commitment is: 

• to embrace and celebrate our differences, respecting and valuing each other. 


• to include equity, diversity, and inclusion practices in all that we do so everyone has a full sense of belonging. 


• to value individual talent where every employee can be themselves and thrive in an environment of openness, trust, and integrity