Service Planner

What you will do 

Join our team as a Dispatcher / Planner and play a key role in keeping our installation operation running smoothly. You’ll be the driving force behind a fully utilised engineering team - coordinating schedules, planning workloads, and ensuring customer appointments stay on track. Working closely with our Field Line Managers, you’ll help resolve potential issues before they become problems, keeping no‑shows to a minimum and delivering a seamless experience for every customer.

What we offer

• Competitive Salary: Reflecting your skills and experience

• Generous Leave: 25 days annual leave plus Bank Holidays

• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

• Comprehensive Benefits:

  • Pension plan (up to 7% employer match)

  • Life assurance

  • Employee assistance program

  • Referral scheme

• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

• Career Development: Extensive growth and advancement opportunities

How you will do it 

• Dispatch engineers to customer appointments, making sure the right person gets to the right job at the right time.

• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.

• Coordinate customer visits from start to finish - confirming details, planning ahead, and keeping everything on track.

• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.

• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

What we look for 

Must haves:

• Strong customer service skills

• Confident using computers and quick to learn new systems

• Organised, proactive, and comfortable picking up the phone

Nice to haves:

• Experience in scheduling, planning, or coordinating workloads

• Knowledge of the security or engineering industry

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