Service Planner

CTS Service Planner

Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow. We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.

• Planning and scheduling service work to meet customer needs and deadlines


• Creating, allocating, and releasing service orders to engineers


• Ensuring parts and resources are available ahead of visits


• Communicating with customers to arrange and confirm service appointments


• Tracking progress of jobs and supporting completion, invoicing, and follow-up work


• Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests


• Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed

To succeed, you will need

  We welcome candidates from a variety of backgrounds. You might be a strong fit if you:

• Are organised and comfortable managing multiple priorities


• Communicate clearly with customers and colleagues


• Enjoy problem solving and improving processes


• Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)


• Are motivated to learn and develop your knowledge 
  
  

If you don’t meet every requirement but feel you could add value, we encourage you to apply. 

In return, we offer

• Hybrid working and a supportive team environment


• Modern office with activity-based working


• Ongoing development, including at least 40 hours of training per year


• Competitive benefits and pension scheme


• 36-hour working week supporting work-life balance


• Opportunities to grow your career within a global organisation 

Job location

This role is office based but offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Uddingston, Scotland.

Contact information

Talent Acquisition Team: Anna Karlsson

Hiring Manager: James Skinner